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Posted: Saturday, February 3, 2018 9:53 PM

Job Description
Responsible for advocating for and improving the Customer Experience through implementing process improvement initiatives including touch point design, and redesign.
:Work Closely with Voice of the Customer teams utilizing CX Dashboard metrics sand leverage data from consumer facing departments and divisions enterprise:wide.
:Create journey maps and pain point analysis to identify improvement opportunities of the customer experience (CX)
:BS/BA with Masters degree preferred
:Experience in Consumer insights, Customer experience and marketing analytics from corporate and/or creative agency and/or consulting firmpany Description
One of NJs largest and oldest healthcare leaders forging a new path using the best in CX and digital applications to improve the lives of millions of patients. This respected brand name provides access to quality and affordable healthcare and maintains its leadership position by offering an outstanding work environment to over 5000 employees enterprise:wide.


• Location: New Jersey

• Post ID: 158310357 nynj is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018