Learning Services Professional Services Implementation Manager - (jersey city, new jersey)
Posted: Wednesday, January 31, 2018 9:14 PM
Job Requisition ID: 6255
Changing Peoples Lives by Fostering Passionate, Curious Learners
Its not just our mission; its our passion. As a global learning company, Houghton Mifflin Harcourt (HMH) specializes in pre:K:12 education content, services and cutting:edge technology solutions for todays changing landscape.
HMH creates engaging, dynamic and effective educational content and experiences from early childhood to K:12 and beyond the classroom, serving more than 50 million students in more than 150 countries.
Were looking for a Manager, Professional Services to join our team. In this role youll work with schools to implement our learning and/or assessment solutions.
This is a terrific opportunity for someone with K:12 and adult learning experience who has managed a team.
Whats in it for you?
Youll work for a company that impacts the lives of millions of children all over the world.
Youll work for a company who takes social responsibility seriously. We offer paid volunteer days and match volunteer contributions as well as participate as a company in charitable efforts.
Youll work for a company that values work/life balance. We offer generous benefits including time away from work, excellent benefits packages.
Youll work for a company of life:long learners. Learning is important to us. We encourage our employees to learn and grow in their roles and provide them with the tools necessary to help them succeed
More about the position:
The objective of the Manager of Professional Services is to effectively manage implementations within an aligned geographic territory by leading a team of consultants and project managers that is prepared to deliver premier customer professional learning services. In addition, the Manager of Professional Services is responsible for partnering with the sales team and specialists team to ensure that all project services are implemented with a high degree of fidelity, brand identity, and customer satisfaction. The goal is proactive customer support to ensure optimal program or project performance, instructional integrity and to gather and report results. The Manager of Professional Services reports to the Director of Professional Services.
Capacity Building and Team Enablement
Build and maintain a highly qualified regional service team
Prepare and mentor the consultant team to deliver high:quality professional services for all HMH products through monitoring, modeling, and ensuring completion of certification
Observe and provide feedback on the delivery of Professional Learning and Coaching services to each aligned regional consultant several times per year
Monitor consultant customer feedback reports and evaluate consultant performance
Ensure that the consultant team is enabled to use the standardized HMH resources and tools to support service delivery and district communication
Account Implementation Planning and Support
Manage and document implementation plans, processes and meetings to ensure results and
the delivery of service for aligned accounts
Lead, monitor and support top account implementations with fidelity to model of products and/or services.
Facilitate the documentation and communication of implementation issues, successes, challenges, questions and concerns specific to each aligned key account two to four times a year, both internally and externally
Monitor implementation and service scheduling and delivery using tools such as Sales Force
Facilitate reporting on key performance indicators for professional learning opportunities and in:classroom support
Collaborate with sales team to ensure product and service upsell strategies are integrated into
Partner with sales team and aligned specialists to identify and craft service solutions and drive service revenue
Collaborate with the Director of Professional Services, aligned sales partners
• Location: jersey city, New Jersey
• Post ID: 154930537 nynj