Posted: Wednesday, February 7, 2018 4:07 PM
Job Requisition ID: 6287
The objective of theEducationConsultant is to providepremier customer planning, service, in:person support and coaching to teachers and administrators usingHMHprograms to maintain the customer base and grow existing sales of technology products and related services. As well as providing product training and professional development, theEducationConsultant will drive pro:active customer support approaches to ensure fidelity, success and to gather and report results. TheEducationConsultant will be a part of the regional service team and report to their alignedManager, Director and Vice:President, Professional Services
Ensure deep product knowledge
Provide best practice quality implementation professional learning for HMH technology programs for teachers, coaches and leaders
Present or support implementation/classroom/instructional activities at regional and national events
Consult with leadership and teachers about their professional learning needs to position HMH services
Provide professional learning reports following each session
Track service delivery and calendar
Provide in:classroom coaching to teachers using HMH programs to ensure fidelity, support instruction, differentiation, and strengthen results.
Share best instructional practices for HMH programs.
Model regular use of assessment and report data to individualize and differentiate instruction
Make recommendations for further product or service needs based on coaching visits.
Complete coaching plans with teachers each visit.
Provide coaching reports following each coaching visit.
Track service delivery and calendar.
Implementation, Logistics and Planning
Partner with the sales team to develop, manage and document implementation plans, processes and meetings for all accounts to ensure results.
Position the implementation message, processes and offerings including technology recommendations and needs as part of sales process.
Use implementation tools and implementation meetings to monitor plans.
Monitor implementation and all service delivery using Sales Force
Liaise with national technical services staff regarding technical planning, technical audits, installation and service requests and open cases.
Facilitate ongoing dialogue and review of customer satisfaction through proactive customer contact and discussion
Reporting, Data Collection and Analysis
In collaboration with the aligned manager and director, facilitate appropriate data collection to expand sales in key accounts and provide recommendations for improved results.
Ensure that accounts are administering and tracking assessment data according to the implementation plan.
Document instructional issues, questions and concerns specific to the implementation planning, instructional needs, and student population.
Liaise with research and evaluation regarding research sites and strategic marketing sites
Collaborate with the sales team to increase sales of services, ongoing professional Learning, technical support plans and renewal, and technical services across product lines.
Identify sales opportunities and leads for additional products and services from existing customers.
Use service reporting as an opportunity to sell services.
Ensure product and service upsell strategies are integrated into service delivery.
Track order processing and delivery of paid services.
3:5 years K12 Classroom teaching background (experience with reading and/or reading intervention)
Experience / knowledge of K12 Intervention programs preferred
Experience with adult learners and training delivery
Thorough knowledge of educational pedagogy, especially reading instruction
Understanding of current educational context and market
Excellent training, facilitating and presentation skills
Understanding and experience with issues around
• Location: New Jersey, newark
• Post ID: 158458512 nynj