Home > New Jersey jobs > New Jersey customer service

Posted: Monday, February 5, 2018 3:21 AM

**Danaher Company Description**
KaVo Kerr is a cohesive organization comprised of two global leaders, united to provide dental excellence and serve as a single premier partner for the dental community. KaVo Kerr operates with a common vision inspiring and helping our customers, their patients and our own associates realize their potential. KaVo Kerr offers solutions for endodontics, restoratives, treatment units, infection prevention, imaging, rotary and instruments.
The primary function of this position is to support independent and major accounts and perform complex technical duties related to KaVo Kerr products, by resolving escalated product issues and support dealer partners for service and installs throughout North America.
*Essential Duties and Responsibilities:*
* Point of escalation for troubleshooting of our products and services.
* Ensure dealers are adequately supported for service and installs when assigned by the Field Support Team Lead.
* Rapid reaction to escalated and customer down issues and maintain a high level of professionalism at all times.
* Own the customer issue to resolution and complete service documents.
* Independently install and service products across 2 or more brands.
* Travel throughout North America to service customers and/or dealer partners.
* Provide feedback to territory FST Level 3 regarding service/installs completed within respected territory.
* Assist training lead during trainings.
* Complete Field Service Reports in accordance with field service work instructions.
* Provides telephone technical support for dealer partners and end users.
* Perform other duties or special projects as assigned.
This position will require strong interpersonal face-to-face, phone and email skills and a strong customer focus resolving and troubleshooting customer issues. It will include troubleshooting/installing equipment on site with service technicians and solving application problems with the end user that may or may not be comfortable using a computer. This position requires working non-standard hours and includes travel that may occur on weekends when necessary. The role requires supporting and performing complex technical duties related to KaVo Kerr imaging products, KaVo Labs and Treatment units and Pelton and Crane Dental Equipment by answering customer/dealer questions or resolving issues in the field. This role serves as a technical liaison that handles customer escalations, installs assists, direct installs and executes technical projects. This role requires flexibility in work schedule and the ability to work holidays and overtime, and travel 75% as dictated by business needs.
*Minimum Requirements:*
* High School Diploma/ GED required.
* 2 years of experience in advanced troubleshooting equipment in the field environment.
* 3-4 years of troubleshooting and resolving issues related to Windows operating systems, file structure, permissions, hardware peripherals, databases, and networks.
* Advanced Microsoft Office proficiency.
* Proven ability to solve complex product issues.
* Advanced MySQL and MAC OS knowledge a plus.
* 2 years Experience in managing multiple projects simultaneously.
* Requires a valid state driver's license, and a clean driving record.
*Preferred Requirements:*
* Leadership Must be able to listen and respond to customer needs.
* Teamwork Must be willing and able to work closely and effectively with other departments, peers, etc.
* Customer Focused Intermediate face-to-face etiquette, effective communication and active listening
* Ability to influence others Must be able to inform, convince, and persuade others to act on initiatives or to provide assistance.
* Results orientation Must consistently deliver results.
* Communication Must be able to effectively communicate in both written and verbal forms.
* Professional Work and Detail Orientation Must have excellent attention to detail, and all work must be at a high level of professionalism.
* Independence of Action Works independently on complex tasks. Can successfully navigate grey areas.
*Physical Requirements:*
* Must be able to lift 70 pounds at the waist and 25 pounds overhead. Exert up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
* Be able to stand, kneel, squat, bend and work at odd angles frequently throughout the day.
* Be able to climb a ladder and work above head.
* Trait Profile:
* Self-starter
* Self-sufficient
* Independent thinker
* Strong interpersonal phone and email skills
* Enthusiastic
* Customer focused
* Strong problem solver
* Results driven
* Team and customer oriented
* Detail oriented
* Patience and flexibility
* Willingness to advance
* Team orientation (knows when to lead and when to follow)
* Lives the continuous improvement philosophy and can drive change successfully
* Logical and creative thinker
* Poised, strong personal impact
* Confident
* Ability to influence others credible
* Leadership and facilitation skills
KaVo Dental Technologies LLC is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
**Danaher Corporation Overview**
Danaher is a global science & technology innovator committed to helping our customers solve complex challenges and improve quality of life worldwide. Our world class brands are leaders in some of the most demanding and attractive industries, including life sciences, medical diagnostics, dental, environmental and industrial solutions. Our globally diverse team of 59,000 associates is united by a common culture and operating system, the Danaher Business System, which serves as our competitive advantage. We generated $19.9B in revenue last year. We are ranked #144 on the Fortune 500 and our stock has outperformed the S&P 500 by more than 2,000% over 20 years.
At Danaher, you can build a career in a way no other company can duplicate. Our brands allow us to offer dynamic careers across multiple industries. We re innovative, fast-paced, results-oriented, and we win. We need talented people to keep winning. Here you ll learn how DBS is used to shape strategy, focus execution, align our people, and create value for customers and shareholders. Come join our winning team.
**Organization:** KaVo Kerr
**Job Function:** Customer Support
**Primary Location:** North America-North America-United States-NJ-Newark
**Schedule:** Full-time
**Req ID:** KAV001765
Associated topics: breakdown, machine maintenance, machine repair, maintenance, maintenance mechanic, maintenance technician, malfunction, mechanical, troubleshoot, upgrade


• Location: New Jersey

• Post ID: 158347892 nynj is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018