Senior Associate, Associate Product Owner: Technology Projects - (jersey city, new jersey)
Posted: Sunday, February 11, 2018 11:06 AM
New York Life Insurance Company ("New York Life" or "the company") is the largest mutual life insurance company in the United States*. Founded in 1845, New York Life is headquartered in New York City, maintains offices in all fifty states, and owns Seguros Monterrey New York Life in Mexico.
New York Life is one of the most financially strong and highly capitalized insurers in the business. The company reported 2016 operating earnings of 1.954 billion. Total assets under management at year end 2016, with affiliates, totaled 538 billion. As of year:end 2016, New York Life's surplus was 23.336 billion**. New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody's Aaa; Standard and Poor's AA+. (Source: Individual Third Party Ratings Report as of 8/17/16).
Financial strength, integrity and humanity-the values upon which New York Life was founded-have guided the company's decisions and actions for over 170 years.
We are seeking to add a Assoicate Product Owner to the Digital Services team at New York Life. The Associate Product Owner is responsible for supporting the Service Organization by defining business requirment for digital capabilities, performing User Acceptance Testing, report on KPI's to measure success and forming a strong understanding of current business processes to deliver future capabilities. The Associate Product Owner will play a critical role in digitizing both client and customer service representatives experiences on modern platforms.
The Associate Product Owner role provides exposure to all business units within Service Org and demands flexible and creative thinking as tasks are highly variable, changing often based on emerging business needs and industry trends.
We are looking for outstanding individuals with excellent analytical and communication capabilities, creative problem:solving skills, project management discipline, and a passion for process improvement. A strong understanding of technology and distribution needs/practices is a plus.
:Product owner for capabilities in the private site self servicing functions of newyorklife desktop and mobile browser
:Understands online user experience basics including usefulness of the website, adherence to functionality, usability, influence, and visual design
:Convey online and mobile self service business requirements to the technical development team
:Convey the vision (based on data) of the new self service capabilities through desktop and mobile
:Assist in creating the training material and communications of enhancements to educated our service professionals on the updates made
:Manage the enhancements, strategic direction and tactics for online (and mobile) self service
:Strong in depth knowledge of Customer Service and the state of the business today including visions and challenges to strategically enhance self service for maximum value
:Avid user of desktop (online) and mobile technology plus a deep interest in technology solutions
:Strategically strong and able to connect business challenges and online strategy/tactics.
:Understands business processes of clients and agents through multiple service channels
:Analyze and create business requirements to support digital capabilities.
:Understand Service business operations and develop business cases for prioritization of new/enhanced capabilities
:Creating comprehensive and concise user stories supporting the future digital capabilities.
:Responsible for the iterative development of business requirements by collaborating with technoloy business analysts throughout a projects lifecycle
:Perform user acceptance testing, as well as develop test plans to ensure deliverables meet business customers expectation
:Develop metrics to assist management with assessment of performance for individuals, systems. processes,
• Location: jersey city, New Jersey
• Post ID: 157844932 nynj